Career Opportunities

The employees of the Sulzbacher Center are a family of dedicated and talented professionals working together to help homeless men, women and children find the way home. If you are looking for an opportunity to use your skills to rebuild lives, we look forward to hearing from you.


Forward resumes via fax or e-mail to:

Human Resources Administrator
(904) 394-0472 - Fax
jobs@tscjax.org - E-mail

 

Equal Opportunity Employer:
 
Sulzbacher Center is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, disability, or any other legally protected status.

 

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Last Updated: 11/18/2016

 

ADMINISTRATIVE AND SUPPORTIVE SERVICES

PC Support Technician – The PC Support Technician's role is to support and maintain in-house computer systems, desktops, printers/fax machines, and peripherals (printers, scanners, modems) on the Local Area Network. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
Education & Experience: AA Degree (or equivalent certification). Networking or A+ Certification and 3-6 months experience supporting end-users in a networking environment or a combination of education and work experience that provides the necessary skills to perform the essential job functions. Experience w/ Windows, specifically Windows XP, 7. Server 2003, Server 2008 and Active Directory and Exchange experience a plus.
Skills: Excellent customer relations and verbal and written communication skills required. Transportation and valid Florida driver’s license. Strong general knowledge of and familiarity with Microsoft Office, other Microsoft products, and Win7operating systems. Requires strong knowledge of personal computer software and hardware, particularly Microsoft Outlook and Microsoft Office product suite. Also strong knowledge of common personal computer peripherals(printers, scanners, modems). Basic knowledge of network protocols – particularly TCP/IP and basic knowledge of key LAN devices such as hubs, switches, and routers. Knowledge of computer network infrastructure requirements. Phone PBX operations a plus. Must be able to work independently with minimum supervision. Requires good organizational skills, research study, problem solving skills and flexibility in changing priorities. Ability to work under pressure and maintain excellent customer relation skills.
Ability to effectively communicate with users at all levels. Ability to successfully complete repairs unsupervised. Requires ability to use personal computer, diagnostic equipment, and general office equipment. Ability to lift up to 50 lbs. requires lifting various computing devices (weight of the equipment may vary depending on the type of equipment), installing this equipment, and troubleshooting the equipment.
Hours: Part Time.
 
 
Senior Maintenance Tech  – Assists in managing a comprehensive program of maintenance and custodial services that provide and maintain in an efficient and economical manner the facilities, grounds, equipment, and furnishings of the all Sulzbacher Center facilities, so that all Residents, staff, and the community are assured of clean, safe, attractive, and healthy places in which to live, work , volunteer and access services.
This is skilled position at the journeyman level in several tasks. An employee in this class performs various skilled and semi-skilled tasks in the repair and maintenance of machinery, buildings, and equipment. The employee exercises technical independence in determining work methods and procedures and may receive assignments orally or through written instructions, which may be accompanied by sketches or diagrams.  Position is the senior team member under the Director of Facilities and assists in the supervision and management of the department and it’s staff.
Education & Experience:  A  High school diploma or equivalent is required, A.A. Degree or Maintenance Certification preferred.Two-five years of basic maintenance, carpentry, electrical, and plumbing experience.
Skills: Intermediate level carpentry and painting skills are required, Supervisory experience is preferred, excellent organizational skills and the ability to motivate people, Excellent integrity and demonstrate good moral character and initiative. Exhibit a personality that demonstrates interpersonal skills to relate well with residents, staff, administration, patients and the community, demonstrate the ability to use computers for word processing, data management, and telecommunications.
Hours: Full Time.
 

FOOD AND NUTRITION SERVICES

Assistant Meal Supervisor  – The Assistant Meal Supervisor will assist with meal preparation and service and will work with guest and volunteer kitchen workers directing and assisting them to whatever degree is necessary. This is a PRN hourly position requiring a flexible schedule. Shifts include early mornings, nights and weekends. The work schedule is may be any combination of hours , 7 days per week (11:00 AM to 7:30 PM  and 5:00 AM to 1:30 PM) and will change according to staffing needs and include some holidays.
Education & Experience: H.S. diploma/GED. Florida Food Manager’s Certification or equivalent. Food service or shelter management experience.
Skills: Excellent communication and customer service skills. Able to work in commercial kitchen setting. Able to accurately record collected data. Able to establish and maintain cooperative working relationships with guests, co-workers and volunteers. Transportation and valid Florida driver’s license. Able to lift up to 20 lbs. Physically able to work in a fast-paced, multi-tasked environment. Able to work flexible times, as required, to support Food and Nutrition Services department and shelter needs.
Hours: PRN – Hours vary.
 

HEALTH SERVICES

Dental Hygienist (CHO Apple Clinic) (NEW)  – The Dental Hygienist helps promote dental health by completing dental prophylaxis, providing oral cancer screening and radiographic studies, charting conditions of decay and disease, and performing teeth and gum cleaning procedures under the supervision of a licensed dentist and in compliance with the dental practice act. He/she may also perform a variety of administrative tasks as requested by the Director, Dental Services.
Education & Experience: Current Florida/NERB Dental Hygiene License. Associate Degree required. Minimum of 1 year experience. Knowledge of dental patient screening and medical history documentation. Dentrix computer experience a plus.
Skills: Ability to set up and prepare dental equipment and instruments. Excellent understanding of overall dentistry and dental hygienist procedures and protocols. Superior communication and patient care skills. Transportation and valid driver’s license with the ability to travel locally. Physically able to work in a fast paced environment. Must be able to lift 20 pounds. 
Hours: Part Time, 3 days a week.
 
Lead Dental Assistant (CHO Apple Clinic) (NEW)  – The role of the Lead Dental Assistant is to support the efficient operation of the Dental Clinic by overseeing the scheduling and work processes of dental assistants. Operating under the supervision of the Dental Director, the Lead Dental Assistant ensures that routine Dental Assistant tasks are performed correctly and efficiently. He/she also assists in the performance of dental and radiography procedures, prepares and maintains dental equipment and supplies in accordance with established protocol, procedures, policies, and standards, and assists in the coordination of day-to-day patient administration, records management, and office support activities.
This job provides general oversight for Dental Assistants at the CHO Apple Clinic. The Lead Dental Assistant may provide input into the performance evaluations of assigned Dental Assistants.
Education & Experience: High school diploma or GED. Certified Dental Assistant. Minimum of 5 years of experience that is directly related to the duties and responsibilities specified. Current knowledge of and ability to follow a full range of dental clinical procedures. Knowledge of patient evaluation and triage procedures. Knowledge of supplies, equipment, and/or services ordering and inventory control. Knowledge of Federal, State, and institutional regulations and guidelines for the provision of dental outpatient services. Knowledge of radiation safety procedures, standards, and protocols. Knowledge of sterile procedures. 
Skills: Ability to work as a team member within a clinical environment. Ability to set up and prepare dental equipment and instrumentation in accordance with established regulations and guidelines. Ability to operate, maintain and troubleshoot a wide range of dental equipment in accordance with prescribed procedures and standards. Excellent communication, organization and time management skills. Ability to develop and process dental radiographs. 
Hours: Full Time.
 
Dental Patient Services Coordinator (NEW) – The role of the Dental Patient Services Coordinator is to help maintain the efficiency of clinic operations through accurate staff scheduling, a well-organized patient intake process that ensures a positive patient experience, and proper chart maintenance/documentation in accordance with regulatory policies and Center guidelines. This person must be able to assist with clinical operations when necessary. This position works closely with the Dental Clinic Director to evaluate existing processes and recommend/implement improvements. 
Education & Experience: Associates degree. At least 3 years of experience in a medical or dental environment or equivalent combination of training and relevant work experience.
Skills: Proficiency in patient data tracking/ management software. 
Excellent interpersonal, customer service and communication skills. Ability to provide compassionate customer service. Ability to triage and manage multiple tasks in a fast paced environment. Knowledge of dental billing and insurance claim filing. 
Hours: Full Time.
 
Patient Services Coordinator (NEW)  – The role of the Patient Services Coordinator is to help maintain the efficiency of clinic operations through accurate staff scheduling, a well organized patient intake process that ensures a positive patient experience, and proper chart maintenance/documentation in accordance with regulatory policies and Center guidelines. This position works closely with the Directors of Health Services Operations and Clinic Directors to evaluate existing processes and recommend/implement improvements.
Education & Experience: High School Diploma; Certified Medical Assistant or Nursing Assistant preferred. At least 1 year experience in a medical environment or equivalent combination of training and relevant work experience.
Skills: Proficiency in patient data tracking/medical management software. Excellent interpersonal, customer service and communication skills. Ability to provide compassionate customer service. Ability to triage and manage multiple tasks in a fast paced environment. Ability to provide training and educational seminars/sessions – previous training experience preferred. Knowledge of medical billing and insurance claim filing. Transportation and valid Florida driver’s license with the ability to travel locally. Physically able to work in a fast paced environment. Work various shifts as required to ensure that health services are adequately administered provided to patients. Must be able to lift 20 pounds.
Hours: Full Time.
 
Respite Technician  (NEW) – The Medical Respite Technician provides quality supportive care to residents of the Sulzbacher Medical Respite. Under the supervision of the Senior Respite Manager, the Technician’s clinical duties include assisting patients with personal hygiene, accompanying patients to clinic appointments where needed, assisting patients to maintain the cleanliness of their rooms, and reporting pertinent information to the Senior Respite Manager or clinic healthcare provider. The technician also coordinates with the clinic personnel, case managers and other members of the healthcare team to support efficient respite operations and ensure a positive patient experience. 
Education & Experience: High School Diploma / GED. Credentialed Medical Assistants who have graduated from a CAAHEP or ABHES accredited medical assisting program. Certified and licensed in the state of Florida. Current CPR certificate. 
Skills: Excellent interpersonal, communication and time management skills. Ability to work in fast paced environment. Transportation and valid Florida driver’s license with the ability to travel. Work various shifts as required to ensure that health services are adequately administered. Must be able to lift 20 pounds. 
Hours: PRN.
 
Medical Case Manager – The Medical Case Manager assists patients by identifying the most effective support services to address their medical and social needs. He / She works with all clinic personnel, including the Director of Health Services Operations, HOPE teams, and Medical Directors of Behavioral Health, Primary Care and Dental Services, and the Medical Respite Unit to ensure accurate identification of patient needs and selection of appropriate resources to address those needs. 
Education & Experience: High school diploma, Associate's degree preferred. Minimum 3 years' experience working with homeless or at risk population, previous experience working with persons struggling with substance abuse preferred. 
Skills:  Excellent customer services skills.  Excellent interpersonal, communication, problem solving, and time management skills. Transportation and a valid Florida driver's license with the ability to travel locally. Physically able to work in a fast paced environment. Must be able to lift 20 lbs. 
Hours: Part Time.
 
Senior Respite Technician – The Senior Medical Respite Technician provides quality supportive care to residents of the Sulzbacher Medical Respite.  Under the supervision of the Senior Respite Manager, the Senior Technician's clinical duties include assisting patients with personal hygiene, accompanying patients to clinic appointments where needed, assisting patients to maintain cleanliness of their rooms, and reporting pertinent information to the Senior Respite Manager or clinic healthcare provided. If the Senior Medical Technician is a licensed Practical Nurse, he/she may also assist in medication management and education, wound care, and other skilled nursing activities. The Senior Technician also coordinates with the clinic personnel, case manager and other members of the healthcare team to support efficient respite operations and ensure a positive patient experience.   
Education & Experience: Licensed Practical Nurse with a minimum of 3 years hospital, medical office, clinic or related experience. Current CPR certificate.   
Skills:  Excellent interpersonal, communication and time management skills. Transportation and a valid Florida driver's license with the ability to travel locally. Physically able to work in a fast paced environment. Must be able to lift 20 lbs. 
Hours: Full Time.
 
Dental Assistant (CHO Apple Clinic) – The Dental Assistant, under general supervision, provides a range of clinical, administrative, and staff support for the Dental Clinic. He/she assists in the performance of dental and radiography procedures, prepares and maintains dental equipment and supplies in accordance with established protocol, procedures, policies, and standards, and assists in the coordination of day-to- day patient administration, records management, and office support activities.
Education & Experience: High school diploma or GED. Certified Dental Assistant. Minimum of 6 months of experience that is directly related to the duties and responsibilities specified.
Skills: Current knowledge of and ability to follow a full range of dental clinical procedures. Ability to work as a team member within a clinical environment. Knowledge of patient evaluation and triage procedures. Ability to set up and prepare dental equipment and instrumentation in accordance with established regulations and guidelines. Knowledge of supplies, equipment, and/or services ordering and inventory control. Knowledge of Federal, State, and institutional regulations and guidelines for the provision of dental outpatient services. Ability to operate, maintain and troubleshoot a wide range of dental equipment in accordance with prescribed procedures and standards. Knowledge of radiation safety procedures, standards, and protocols. Excellent communication, organization and time management skills. Ability to expose dental radiographs. Knowledge of sterile procedures.
Hours: Full Time.
 
Dental Assistant  – The Dental Assistant, under general supervision, provides a range of clinical, administrative, and staff support for the Dental Clinic. He/she assists in the performance of dental and radiography procedures, prepares and maintains dental equipment and supplies in accordance with established protocol, procedures, policies, and standards, and assists in the coordination of day-to- day patient administration, records management, and office support activities.
Education & Experience: High school diploma or GED. Certified Dental Assistant. Minimum of 6 months of experience that is directly related to the duties and responsibilities specified.
Skills: Current knowledge of and ability to follow a full range of dental clinical procedures. Ability to work as a team member within a clinical environment. Knowledge of patient evaluation and triage procedures. Ability to set up and prepare dental equipment and instrumentation in accordance with established regulations and guidelines. Knowledge of supplies, equipment, and/or services ordering and inventory control.
Knowledge of Federal, State, and institutional regulations and guidelines for the provision of dental outpatient services. Ability to operate, maintain and troubleshoot a wide range of dental equipment in accordance with prescribed procedures and standards. Knowledge of radiation safety procedures, standards, and protocols. Excellent communication, organization and time management skills. Ability to expose dental radiographs. Knowledge of sterile procedures.
Hours: Full Time.
 
Pharmacist – The Clinic Pharmacist oversees and ensures the safe and proper distribution of medications for patients at the Sulzbacher Clinics. He/she is responsible for the oversight and supervision of Pharmacy Technicians, and evaluates medication orders to identify, prevent and resolve potential and actual drug related problems. The Clinic Pharmacist recommends formulary alternatives when appropriate, and works in collaboration with partner organizations that provide free/low cost medications. He/she also provides drug information and education to patients, medical staff (as necessary), and works in close partnership with clinic personnel to facilitate care.
Education & Experience: Graduation from an accredited college of pharmacy; currently licensed as a Registered Pharmacist (RPh) in Florida; Pharm D preferred. Minimum 2 years’ experience in a pharmacy or similar clinic setting.
Skills: Knowledge of pharmacy software (QS1) a plus. Excellent customer service, interpersonal, communication, problem solving and time management skills. Valid Florida driver’s license with the ability to travel. Physically able to work in a fast paced environment and work various shifts as required to ensure that health services are adequately administered. Must be able to lift 20 pounds.
Hours: Full Time.
 
Primary Care Clinician – The Primary Care Clinician provides health care to the clients of the Primary Care Clinic under the supervision of the Clinic physician. The Clinician acts in accordance with the rules and regulations of the Nurse Practice Act or the appropriate medical practice acts of the State of Florida. He/she actively collaborates with other healthcare providers to ensure holistic patient care, and maintains documentation and patient records in accordance with regulatory and Center policies.
Education & Experience: Current valid Florida ARNP or PA License. Master’s Degree in nursing or PA from an accredited university. At least one year experience in a clinical setting.
Skills: Excellent interpersonal and time management skills. Excellent written/oral communications skills. Customer service focused. Transportation and valid driver’s license with the ability to travel locally. Ability to work in a fast paced environment. Ability to work various shifts if required to ensure that primary care services are adequately administered. Must be able to lift 20 pounds.
Hours: Open Status.
 
Certified Application Counselor – The role of the Certified Application Counselor is to (1) conduct public education about the availability of  qualified health plans, (2) distribute fair, impartial information about enrollment in qualified plans and about the availability of premium tax credits and cost-sharing assistance in the exchange, (3) facilitate enrollment in qualified plans, (4) to refer people who need help resolving a problem with their health plan or with their premium assistance to a consumer assistance or ombudsmen program or to another appropriate agency that can help with a grievance or appeal, and (5) provide information in a culturally and linguistically appropriate manner to the population being served by an exchange.
Education & Experience: High school diploma with at least one year medical office experience, and an understanding of and experience with health insurance is required. A Bachelor degree Public Health with an understanding of Medicaid, Medicare and managed care preferred.
Skills: Excellent interpersonal, communication, organizational and management skills. Excellent computer skills. Transportation and valid Florida driver’s license with the ability to travel. Physically able to work in a fast paced environment and work various shifts as required to ensure that health services are adequately administered. Must be able to lift 20 pounds.
Hours: Full Time, 8:00am – 4:30pm.
 
Psychiatrist - Associate/Assistant Director, Behavioral Health – The Associate/Assistant Director, Behavioral Health provides individual counseling that is integrated with a holistic treatment plan to address the patient’s behavioral health needs. If the Associate/Assistant Director is a Florida licensed and Board certified psychiatrist, the position may be used as a “clinical only” role (with no or very limited administrative responsibilities).  In this capacity, he/she is responsible for new patient evaluations, consultation with other members of the Behavioral Health Services Team on complex cases, and providing behavioral health support for outreach teams. For non-MD candidates, the Associate/Assistant Director may assume additional administrative activities as assigned by the Director, Behavioral Health Services.
Education & Experience: Florida licensed and Board certified psychiatrist (if clinical only role); MD: Minimum five years’ experience in a social service or clinical setting, including experience with patients who suffer from co-morbid disorders; or Licensed to practice in the state of Florida (LMHC) with Master’s Degree in Social Work, Psychology, or Mental Health Counseling; Non-MD: 8-10 years’ experience in social service setting, preferably dealing with homelessness.
Skills: Excellent interpersonal and time management skills; Customer service focused; Excellent written and oral communication skills; Transportation and valid Florida driver’s license; Physically able to work in a fast paced environment; Ability to travel locally.
Hours: Full Time.
 
Optometrist – The Optometrist (Assistant Director Primary Care) coordinates his/her services with the Primary Care team to ensure a holistic patient approach. The Optometrist conducts examinations for visual acuity and to identify the presence of pathology. He/she detects and diagnoses abnormal visual, ocular and/or systemic conditions, and prescribes corrective lenses and/or appropriate treatment including prescribing therapeutic drugs to treat specific eye conditions.
Education & Experience: Graduate of an accredited school of optometry. Licensed to practice in the state of Florida.
Skills: Minimum three years’ experience in a clinical setting. Knowledge of electronic medical records preferred and excellent interpersonal and time management skills.
Hours: Open Status.
 
Behavioral Health Clinician (Psych ARNP) – The Behavioral Health Clinician provides therapeutic services to patients with mental, emotional and behavioral disorders. He/she works in conjunction with the clinic psychiatrist to develop and implement an appropriate treatment plan. The Clinician actively collaborates with other healthcare providers to ensure holistic patient care, and maintains documentation and patient records in accordance with regulatory and Center policies. In addition to seeing patients at the Sulzbacher Behavioral Health Clinic, this position will also provide dedicated services to clients enrolled in the Sulzbacher Chronically Homeless Offender Program (CHOP – see program description in Appendix A). The Clinician will meet regularly with CHOP clients at their residence as required.
Education & Experience: ARNP licensed to practice in the state of Florida. Minimum 2 years’ experience in behavioral health.
Skills: Excellent interpersonal and time management skills; Excellent written and oral communication skills; Customer service focused; Transportation and Valid Florida driver’s license; Ability to travel locally; willing to regularly meet with clients at their residence.
Hours: Open Status.
 
Director, Behavioral Health – The Director, Behavioral Health Services is responsible for the management of the Center’s behavioral health clinic and related services. He/she clinically supervises all behavioral health care providers and oversees collaborations / partnerships with other organizations that provide related patient care (e.g., substance abuse). This highly responsible position encompasses both clinical and administrative responsibilities, including establishing and maintaining relationships with educational institutions, other health organizations, and professional associations.
Education & Experience: MD; Florida licensed; Board certification preferred. Minimum of 5-7 years’ experience in a clinical setting, previous supervisory experience.
Skills:  Excellent interpersonal and time management skills.
Hours: Full Time.
 

SOCIAL SERVICES

Housing Specialist/Rapid Re-Housing Program Coordinator (NEW)  – The role of the housing specialist is to improve access to area housing resources, increase the level of Case Manager’s education about available housing options for their clients, and fast track clients moving from the streets or shelter into permanent housing. The Housing Specialist is to oversee the rapid re-housing programs and work cooperatively with other community agencies and both public and private housing providers to gain access to up to date housing information that can be made available to shelter Case Managers and guests.
Education & Experience: Bachelor’s Degree in a helping profession and 5 years experience working in Social Services. A minimum of 1 year experience working in rapid re-housing is preferred. 
Skills: Customer Knowledgeable of substance abuse/mental health issues, interventions and treatment planning. Knowledgeable of housing resources. Basic computer skills. Basic knowledge of community resources. Ability to manage crisis situations.
Hours: Full Time, M-F 9am-5pm.
 
North Florida Rapid Re-Housing Case Manager [2 positions available] –  The case manager works directly with the families coming from coordinated intake by developing goal plans to meet their immediate housing needs, providing crisis intervention and resource referrals. Maintains computerized case management and hard copy files.
Education & Experience: Bachelor’s Degree in a helping profession and 2 years experience working in Social Services. A minimum of 1 year experience working in rapid re-housing is preferred.
Skills: Knowledgeable of substance abuse/mental health issues, interventions and treatment planning. Knowledgeable of housing resources. Basic computer skills. Basic knowledge of community resources. Ability to manage crisis situations. 
Hours: Full Time.
 
North Florida Rapid Re-Housing Case Manager –  The case manager works directly with the families coming from coordinated intake by developing goal plans to meet their immediate housing needs, providing crisis intervention and resource referrals. Maintains computerized case management and hard copy files.
Education & Experience: Bachelor’s Degree in a helping profession and 2 years experience working in Social Services. A minimum of 1 year experience working in rapid re-housing is preferred.
Skills: Knowledgeable of substance abuse/mental health issues, interventions and treatment planning. Knowledgeable of housing resources. Basic computer skills. Basic knowledge of community resources. Ability to manage crisis situations. 
Hours: Part Time.
 
SSVF Case Manager – The Case Manager worker works directly with veterans and their families by helping to outreach to the community and developing goal plans to meet both the veterans’ immediate housing needs, providing crisis intervention and resource referrals. Maintains computerized case management and hard copy files and is responsible for special projects as assigned.
Education & Experience: Bachelor’s degree in Human Services or related field AND 1 year of experience working with the Veteran’s Population.
Skills: Knowledgeable of substance abuse/mental health issues, interventions and treatment planning.  Some knowledge of affordable housing. Basic computer skills.  Basic knowledge of community resources for Veterans.  Ability to manage crisis situations.
Hours: Full Time.
 
EMT/Medical Advocate – The role of the Medical Advocate in the homeless shelter environment is to attend to the medical needs of guest’s located in the shelter and assist with medical emergencies located in the shelter. The Medical Advocate must assess the needs and level of  crisis in medical emergencies to determine appropriate response: on site stabilization; hospital transport; 911 emergency call; etc. The Medical Advocate will work in partnership with an assigned Case Manager in order to assure measurable positive outcomes for their jointly assigned resident caseload. As the day to day contact, the Advocate encourages their assigned residents to follow their case plan (Pathway) and acts as an on-going support system for these residents. The Advocate also performs routine shelter operation tasks such as serving meals, issuing supplies and working with the Facility Operations Manager to maintain safety and security of the facility.
Education & Experience: High School Diploma or GED; Certified EMT or paramedic required, Current CPR Certification.
Skills: Excellent customer service, communication and interpersonal skills; Ability to establish cooperative working relationships with guests, co- workers, volunteers and visitors to the center; Valid Florida driver’s license and good driving record; Physically able to work in a fast-paced multitasked environment; Able to work various shifts including nights and weekends to serve the needs of the shelter.
Hours: Full Time, 3:00PM – 11:30PM, and 1 day each weekend.
 
EMT/Medical Advocate – The role of the Medical Advocate in the homeless shelter environment is to attend to the medical needs of guest’s located in the shelter and assist with medical emergencies located in the shelter. The Medical Advocate must assess the needs and level of  crisis in medical emergencies to determine appropriate response: on site stabilization; hospital transport; 911 emergency call; etc. The Medical Advocate will work in partnership with an assigned Case Manager in order to assure measurable positive outcomes for their jointly assigned resident caseload. As the day to day contact, the Advocate encourages their assigned residents to follow their case plan (Pathway) and acts as an on-going support system for these residents. The Advocate also performs routine shelter operation tasks such as serving meals, issuing supplies and working with the Facility Operations Manager to maintain safety and security of the facility.
Education & Experience: High School Diploma or GED; Certified EMT or paramedic required.
Skills: Excellent customer service, communication and interpersonal skills; Ability to establish cooperative working relationships with guests,  co- workers, volunteers and visitors to the center; CPR Certification within 90 days of hire; Valid Florida driver’s license and good driving record; Physically able to work in a fast-paced multitasked environment; Able to work various shifts including nights and weekends to serve the needs  of the shelter.
Hours: Full Time, 11PM-7:30AM, and 1 day each weekend.
 
Advocate – The role of the Advocate in the homeless shelter environment is to work in partnership with an assigned Case Manager in order to assure measurable positive outcomes for their jointly assigned resident caseload. As the day to day contact, the Advocate encourages their assigned residents to follow their case plan (Pathway) and acts as an on-going support system for these residents. The Advocate also performs routine shelter operation tasks such as serving meals, issuing supplies and working with the Facility Operations Manager to maintain safety and security of the facility. The Advocate interacts with clients in a supportive way that fosters health, mutual respect, clear communication and positive self-regard.
Education & Experience: High school diploma or GED, A.A. Degree preferred. Mental Health, Security or Medical background a plus.
Skills: Customer service skills, Strong writing and communication skills and the ability to multi-task and work with deadlines.
Hours: PRN – Hours vary.